English for BPO Services and Customer Service Centers

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English for BPO Services and Customer Service Centers

We create tailor-made programs for all the communication needs of companies, entities and individuals.

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Profile

Employees in all levels of Business Process Outsourcing environments (BPO) and Customer Service Centers (Call Centers)

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Levels and Implementation: A1-B2+
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Design and Emphasis

BPO and customer service companies require staff with eclectic skills, such as empathy and concepts from marketing, sales, IT, and finance. Clients demand neutral and clear pronunciation, as well as organizational skills, empathy, and cultural understanding. Our intensive programs allow for the acquisition of foreign language skills in context. Participants increase their verbal confidence and independence and practice role-playing in negotiation skills, CV preparation, and typing requirements.

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Challenge

Companies operating regionally in Business Process Outsourcing (BPO) and Customer Service (Call Center) environments are increasingly demanding personnel with eclectic skills, such as marketing, sales, IT, and finance. Clients demand clear, neutral pronunciation, as well as organizational skills and empathy. Excellent employment opportunities for vulnerable populations face a constant need for trained and multilingual personnel.


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Solution

A program dedicated to acquiring foreign language skills in context is developed intensively, with teachers trained in the use of digital platforms. Participants learn to use the language in BPO and Call Center environments, becoming brand ambassadors to provide satisfactory solutions.


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Results

Participants acquire a solid grasp of the language with a strong foundation in grammar and phonetics, along with skills that make them excellent candidates for positions in these industries. Participants are trained in clear and fluent interaction, negotiation and empathy skills, resume preparation, typing requirements, and organization within BPO/Call centers, while also increasing their verbal confidence and independence.